Unlocking the MetroPCS GSM Phone


To unlock the following MetroPCS phones, do the following:

Make sure you have an active data connection via 3G/4G/LTE or Wi-Fi.

From the Application list, tap Device Unlock. (Note: The application may be located in the MetroPCS folder.)

Tap Continue.

Choose the Permanent Unlock type:

If successful, restart the device to apply the settings.

Note: If you do not restart the device, you will have a persistent alert in the notification tray.



No refund for wrong IMEI number. 

No refund if your Samsung is Not MetroPCS USA. 

No refund if your phone need unlock code (This service is only for APK MetroPCS Unlocking App).

Before you order, be sure that your phone is using "Device Unlock APP" to unlock the phone. 

If you insert an unauthorized sim card into the phone and the phone is asking for "Network Unlock PIN" or "Service Provider" code, DO NOT order this tool. 

This tool is only for phone model that using "Device Unlock APP" to unlock the phone.  

It's mandatory with "MetroPCS Device Unlock App" Service to check BEFORE placing your order that your phone show "Not Eligible for Unlock" error. 

If instead you have the error "Server not responding" this mean your phone is not even able to communicate with MetroPCS Server (Communication Error) 

You need to fix this problem before ordering since we do not accept complaint / refund request about this specific error. 


However we do have some tips to get rid of this error: 

1 - Make sure you use the original Stock ROM from MetroPCS since it will not work if you flash your phone with any custom Firmware from T-Mobile, CyanogenMod, or even an Unbranded ROM. 

2 - However make sure you're using the last version of MetroPCS Firmware for your Cell phone. 

3 - Finally (after upgrade) perform a Hard Reset on your Cell phone 

4 - Turn off 3G/LTE and force the use of a local WiFi Hotspot. 

5 - Make sure you use home Wifi (and not a public/company WiFi since they might use firewall, vpn, etc... that will cause trouble with communications) 


If none of these recommendations work for you, then we don't have any solution. 

If you find a way to fix this problem with another method, please let us now so we can better help our community.


Verifications accepted for maximum 7 days.

For verification please provide a video proof posted on YouTube showing:

- IMEI of the Phone (*#06#)

- Error while using Device Unlock App (must show "Not Eligible for Unlock")

- Open a browser and look in google for "date time est"

15-25 days