Sample:
Id: 1015675889984
Title: activation lock request
Type: TECH
Source: CAS
Customer Country: USA
Origin: ILOG
Customer First Name: Kh***d
Customer Last Name: Al***ti
Product Serial: FFMXTXX0KPH3
Issue Code: ICL0147
Last Modified: 16386501118678
Last Modified By: 2700111870
Created: 1638641118046
Created By: 999999999999996
Customer Region: AMERICAS
Status: RESOL
Domain: AC
Owner: 999999999999996
Id: 50
Title: activation lock request
Owner: 999999999999996
Type: INCCL
Created By: 2700111870
Created: 1638650111680
Last Modified: 1638650111680
Last Modified By: 2700911870
Summary: PROBING
Which version of iOS?: Version unknown
What device is the customer calling about?: iPhone
CONFIGURATION
Additional Note: ISSUE SYNOPSIS:
-activation lock request status

PREVIOUS STEPS:
-no contact within the last 30 days
CURRENT STEPS:
-customer provided a case ID however, it’s associated with a different apple id and name.
-customer is not able to confirm the information for that case ID
-shared HT201441 and asked customer to submit all the attachments he sent on the website to start a request
-but customer is insisting to continue with the case Id
-advised customer to confirm the information first and chat back for assistance
NEXT STEPS:
- if customer chats back, assist with activation lock request
PHONE #
CALLER EMAIL - alk****297@gmail.com
AFFECTED PRODUCT: iCloud
Find My [Device]
Activation Lock issue
* Alyssa Aubrey* Manalili* Tier 1 Continuity+ Business Chat* Majorel_Clark* Stephen Francis Florendo Lansangan *
Issue Code: ICL0147
Email: alk****297@gmail.com
Id: 30
Title: "Your account has been disabled in the App Store and iTunes" alert
Owner: 999999999999996
Type: OCC
Created By: 999999999999996
Created: 1638647118046
Last Modified: 1638611678046
Last Modified By: 999999999999996
Summary: CUSTOMER: Kh****d A****kati

PRODUCT: Apple ID

SYMPTOM:
• Disabled Apple ID
• "Your account has been disabled in the App Store and iTunes" alert

SOLUTION: Chat

* Khalid AlMokati * Customer (YE) * Contact Apple Support (en_FR) *
First Name: Kh****d
Last Name: A****kati
Email: alk****297@gmail.com
Super Group: SG006
Group: SG006
Family Class: PFC6003
Symptom: 23362
Family: PGF63005
Category: SC0245
Origin: OCC
Solution Offered: C2CH