New service: APPLE GSX CASES ID INFO12 Oct, 2022
This Service provides GSX CASE ID Informations.
Service only works by case id.
Example: 200000x830xxxx or 1017x954xxxx
Do not send IMEI or SN, no refund!Sample: Id: 1015675889984 Title: activation lock request Type: TECH Source: CAS Customer Country: USA Origin: ILOG Customer First Name: Kh***d Customer Last Name: Al***ti Product Serial: FFMXTXX0KPH3 Issue Code: ICL0147 Last Modified: 16386501118678 Last Modified By: 2700111870 Created: 1638641118046 Created By: 999999999999996 Customer Region: AMERICAS Status: RESOL Domain: AC Owner: 999999999999996 Id: 50 Title: activation lock request Owner: 999999999999996 Type: INCCL Created By: 2700111870 Created: 1638650111680 Last Modified: 1638650111680 Last Modified By: 2700911870 Summary: PROBING Which version of iOS?: Version unknown What device is the customer calling about?: iPhone CONFIGURATION Additional Note: ISSUE SYNOPSIS: -activation lock request status PREVIOUS STEPS: -no contact within the last 30 days CURRENT STEPS: -customer provided a case ID however, it’s associated with a different apple id and name. -customer is not able to confirm the information for that case ID -shared HT201441 and asked customer to submit all the attachments he sent on the website to start a request -but customer is insisting to continue with the case Id -advised customer to confirm the information first and chat back for assistance NEXT STEPS: - if customer chats back, assist with activation lock request PHONE # CALLER EMAIL - firstname.lastname@example.org AFFECTED PRODUCT: iCloud Find My [Device] Activation Lock issue * Alyssa Aubrey* Manalili* Tier 1 Continuity+ Business Chat* Majorel_Clark* Stephen Francis Florendo Lansangan * Issue Code: ICL0147 Email: email@example.com Id: 30 Title: "Your account has been disabled in the App Store and iTunes" alert Owner: 999999999999996 Type: OCC Created By: 999999999999996 Created: 1638647118046 Last Modified: 1638611678046 Last Modified By: 999999999999996 Summary: CUSTOMER: Kh****d A****kati PRODUCT: Apple ID SYMPTOM: • Disabled Apple ID • "Your account has been disabled in the App Store and iTunes" alert SOLUTION: Chat * Khalid AlMokati * Customer (YE) * Contact Apple Support (en_FR) * First Name: Kh****d Last Name: A****kati Email: firstname.lastname@example.org Super Group: SG006 Group: SG006 Family Class: PFC6003 Symptom: 23362 Family: PGF63005 Category: SC0245 Origin: OCC Solution Offered: C2CH